#SMCustomer
18 million Brits have used social media to interact with brands. Two thirds say that is better than call centres or help lines. Is social media re-defining brand relationships or is it just flash in the pan?
Fishburn Hedges
We live in a new age of democracy, and the rules have changed. There aren’t any. The audience is now in control. So how do you get heard? Embrace disorder
Privacy
Do you relish sharing your secrets? How should the media treat private lives? Can institutions respect what they're privy to? Do legislators govern it responsibly?
About Fishburn Hedges
Fishburn Hedges helps leading organisations promote and defend corporate reputations, in an uncertain world
FH Beta
Our proving ground for new thinking in reputation management and communication
Featured case study
Holocaust Memorial Day
For Holocaust Memorial Day 2012, we helped encourage 32,000 people to sign the pledge, agreeing to challenge the language of hatred.Special focus
Here’s how our guest writers, our own people, expert panellists and consumers themselves see some of the big communications issues of our time:
Views and events
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